Answer customers on WhatsApp, day and night.
LITE Assist answers your customers' common questions on your website or WhatsApp, from your own information, and hands everything else to your team.
A customer message in. A useful reply out.
Sample conversation. A fake clinic.
- “Salam, are you open on Saturday? I need a blood test.”
- Hours: Mon–Fri 8:00–19:00, Sat 8:00–13:00
- Blood tests: walk-in, fasting recommended
- Reply
- Language
- Next step offered
- Handed to staff
What it does
- Answers the common questionsHours, prices you publish, availability, directions.
- Speaks your customers' languagesFrench, Arabic, English, and Darija in Latin or Arabic script.
- Hands the rest to your teamWith the conversation so far, so nobody repeats themselves.
- Books or collects detailsAppointments, orders or callback requests, in your tools.
Where it fits
- Clinics & healthHours, tests, appointments.
- Retail & e-commerceOrders, delivery, returns.
- EducationRegistrations and programs.
- Public servicesProcedures and documents to bring.
How the pilot runs
- Week 1Your information in, first conversations out
We gather your 50 most common questions and the answers you want given.
- Week 2Tested on real questions, then a go or no-go
Questions fully answered, correct hand-offs, wrong answers caught.
What you provide
Your FAQ and service information, about 50 real customer questions, and a person to review conversations for two weeks.
Data & security
Hosted in the EU or on your own servers, your choice. Retention is agreed per project, and sensitive fields can be anonymized before any cloud model sees them.
Questions
Does it work on WhatsApp Business?
Yes, through the official WhatsApp Business platform; your website chat works the same way.
Will customers know it's AI?
Yes, it says so, and anyone can ask for a person at any time.
What if it doesn't know?
It says so and hands the conversation to your team, with everything said so far.